Warranty

3-2-1 Warranty Policy

Definitions

  • Warranty Period – The date of manufacture will be used as the beginning date of the warranty period unless you can provide proof of the date of purchase.
  • Full Warranty – If your product fails, Glyph will repair it or replace it. The replacement will be an identical unit or upgraded unit if an identical unit is not available. An RMA number is required for all returns. The customer is responsible for the shipping charges for returning the product to Glyph. Glyph will pay for Fedex Ground shipping when we return your product after repairing or replacing it. The warranty is void if the customer opens the case in an attempt to replace parts or repair their Glyph product.
  • Advance replacement eligible (Contiguous 48 United States Only) – A customer is eligible for Advance Replacement if a product fails in the first year of warranty and our tech support dept cannot solve the problem. Glyph will send a replacement unit. Customer must ship their failed unit to Glyph. An RMA number is required for all returns. Customer must supply a credit card number for pre-authorization of a transaction in the event that the customer fails to return their unit within two (2) weeks.
  • Level One Data Recovery – Unlike any of our competitors, Glyph offers level one data recovery using our experience and special hardware and software. We cannot guarantee our data recovery attempts will be successful.
  • Advanced Data Recovery – 

    In the event our Level One attempt is ineffective, and the hard drive, SSD or RAID requires advanced data recovery, Glyph can, at the customer’s request, send the storage media to a partner company. All costs associated with the Advanced Data Recovery efforts are the sole responsibility of the customer. 

    Secure Data Recovery Services is the data recovery authority and exclusive Glyph data recovery partner. In addition to being SSAE 18 Type II SOC 1, 2, and 3 audited, Secure Data Recovery Services has the highest Class 10 ISO 4 Certified Cleanrooms in the industry to safely recover all Glyph products. Glyph customers receive special discounts and a “no data, no recovery fee” guarantee. For a free estimate, please fill out the online data recovery form.


    If you think your Glyph product needs Advanced Data Recovery, please contact Glyph at 1-800-335-0345 or, call Secure Data Recovery Services directly and speak to one of their data recovery experts at 1-800-388-1266 or visit https://www.securedatarecovery.com/services for more information.

     

    Alternatively, feel free to explore your own Advanced Data Recovery options.

     

     


     

 

 

Current Glyph Products And Their Warranty Details:

  Full Warranty Level One Data Recovery Advance Replacement Eligible Advanced Data Recovery
Studio 3 Years 2 Years 1 Year Anytime
Studio Mini 3 Years 2 Years 1 Year Anytime
StudioRAID 3 Years 2 Years 1 Year Anytime
StudioRAID Mini 3 Years 2 Years 1 Year Anytime
Blackbox 3 Years 2 Years 1 Year Anytime
Blackbox Plus 3 Years 2 Years 1 Year Anytime
Blackbox Plus SSD 3 Years N/A N/A Anytime
Blackbox Pro 3 Years 2 Years 1 Year Anytime
Atom SSD 3 Years N/A N/A Anytime
AtomRAID SSD 3 Years N/A N/A Anytime
Thunderbolt 3 Dock 3 Years N/A N/A Anytime
Atom Pro NVMe SSD 3 Years N/A N/A Anytime
Atom EV SSD 3 Years N/A N/A Anytime

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