3-2-1 Warranty Policy

3-2-1 Warranty Policy

Definitions

  • Warranty Period – The date of manufacture will be used as the beginning date of the warranty period unless you can provide proof of the date of purchase.
  • Full Warranty – If your product fails, Glyph will repair it or replace it. The replacement will be an identical unit or upgraded unit if an identical unit is not available. An RMA number is required for all returns. The customer is responsible for the shipping charges for returning the product to Glyph. Glyph will pay for Fedex Ground shipping when we return your product after repairing or replacing it. The warranty is void if the customer opens the case in an attempt to replace parts or repair their Glyph product.
  • Advance replacement eligible (Contiguous 48 United States Only) – A customer is eligible for Advance Replacement if a product fails in the first year of warranty and our tech support dept cannot solve the problem. Glyph will send a replacement unit. Customer must ship their failed unit to Glyph. An RMA number is required for all returns. Customer must supply a credit card number for pre-authorization of a transaction in the event that the customer fails to return their unit within two (2) weeks.
  • Level One Data Recovery – Unlike any of our competitors, Glyph offers level one data recovery using our experience and special hardware and software. We cannot guarantee our data recovery attempts will be successful.
  • Advanced Data Recovery – In the event our attempt is unsuccessful and the drive needs more sophisticated data recovery, Glyph can send the drive to a partner company, with the customer's authorization. The costs associated with advanced data recovery efforts are the responsibility of the customer.

Current Glyph Products And Their Warranty Details:

  Full Warranty Level One Data Recovery Advance Replacement Eligible Advanced Data Recovery
Studio 3 Years 2 Years 1 Year Anytime
Studio Mini 3 Years 2 Years 1 Year Anytime
StudioRAID 3 Years 2 Years 1 Year Anytime
StudioRAID Mini 3 Years 2 Years 1 Year Anytime
Blackbox 3 Years 2 Years 1 Year Anytime
Blackbox Plus 3 Years 2 Years 1 Year Anytime
Blackbox Plus SSD 3 Years N/A N/A Anytime
Blackbox Pro 3 Years 2 Years 1 Year Anytime
Atom SSD 3 Years N/A N/A Anytime
AtomRAID SSD 3 Years N/A N/A Anytime
Thunderbolt 3 Dock 3 Years N/A N/A Anytime
Atom Pro NVMe SSD 3 Years N/A N/A Anytime

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