Glyph Support & Service

3-2-1 Warranty Policy

Definitions

  • Warranty Period – The date of manufacture will be used as the beginning date of the warranty period unless you can provide proof of the date of purchase.

  • Full Warranty – If your product fails, Glyph will repair it or replace it. The replacement will be an identical unit or upgraded unit if an identical unit is not available. An RMA number is required for all returns. The customer is responsible for the shipping charges for returning the product to Glyph. Glyph will pay for Fedex Ground shipping when we return your product after repairing or replacing it. The warranty is void if the customer opens the case in an attempt to replace parts or repair their Glyph product.

  • Advance replacement eligible (Contiguous 48 United States Only) – A customer is eligible for Advance Replacement if a product fails in the first year of warranty and our tech support dept cannot solve the problem. Glyph will send a replacement unit. Customer must ship their failed unit to Glyph. An RMA number is required for all returns. Customer must supply a credit card number for pre-authorization of a transaction in the event that the customer fails to return their unit within two (2) weeks.

  • Basic Data Recovery – Unlike any of our competitors, Glyph offers basic data recovery using our experience and special hardware and software. We cannot guarantee our data recovery attempts will be successful.

  • Advanced Data Recovery – In the event our attempt is unsuccessful and the drive needs more sophisticated data recovery, Glyph can send the drive to a partner company, with the customer's authorization. The costs associated with advanced data recovery efforts are the responsibility of the customer.

Current Glyph products and their warranty details:

  •   Full Warranty Basic Data Recovery Advance Replacement Eligible Advanced Data Recovery
    GPT50 3 Years 2 Years 1 Year Anytime
    Triplicator 3 Years n/a not eligible n/a
    GT 050Q 3 Years 2 Years 1 Year Anytime
    GT 062E 3 Years 2 Years 1 Year Anytime
    PortaGig 50 3 Years 2 Years 1 Year Anytime
    PortaGig 62 3 Years 2 Years 1 Year Anytime
    PortaGig 50 SSD 3 Years 2 Years 1 Year Anytime
    PortaGig 62 SSD 3 Years 2 Years 1 Year Anytime
    ForteRAID Spare Drives 3 Years 2 Years 1 Year Anytime
    ForteRAID 3 Years n/a not eligible Anytime
    GT Key 3 Years 2 Years 1 Year Anytime
    GT 051 3 Years n/a not eligible Anytime
    GT 103 3 Years n/a not eligible Anytime
    EC2 1 Year n/a not eligible Anytime
    Wildfire 1 Year n/a not eligible n/a

The following products are discontinued. Warranty periods are listed below.

PortaGig 800 3 Years
PortaGig 400 1 Year
GT 062 (non eSATA version) 3 Years
GT 060BR 3 Years
GT 050 (FW400 version) 3 Years
GT Key (FW400 version) 3 Years
GT 205 3 Years
GT 308 3 Years
DVD Duplicator 3 Years
DV Project 3 Years
netDrives 800 1 Year
netDrives 400 1 Year
Tape Drives 1 Year
SCSI Drives 5 Years

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