Glyph Support & Service Department
| Hours | M-F, 9AM - 6PM ET |
|---|---|
| Phone | 800.335.0345 |
| Fax | 607.275.9464 (attn: Service) |
| tech@glyphtech.com |
Service & RMA Address
Glyph Technologies
Attn: Service, RMA #________
227 Cherry Street
Ithaca, NY 14850
Before You Call
- What is the Glyph Model number and serial number?
You can find this on the back of rack units, and on the bottom of tabletop units, or on the paper that came with your system. Still no luck? Check the original box, there should be a label on the end with the information.) - What model initiator are you using? (Macintosh G5, Pentium 4 PC, Kurzweil K2500?)
- What operating system are you running?
- What DAW and/or NLE software are you using and what version is it?
- What is the connectivity to your Glyph devices - FireWire, USB, SCSI, or eSATA?
- Are there any other devices connected to your computer?
- If you're using SCSI, what are the SCSI addresses (ID numbers) for each device?
- What host bus adapter card are you using?